FAQ

What is your cancellation policy?

Please cancel 24 hours in advance. This allows the opportunity for someone else to schedule an appointment. Failure to give 24-hour notice results in a forfeiture of the gift certificate. A 50% charge will be assessed for cancellations
made less than the required time frame.

What if I lost my gift certificate?

We are not responsible for lost or stolen gift certificates. We cannot accept or verify lost gift certificates. They are also not redeemable for cash.

What are the Benefits of the membership?

For $48 per month for the hour or $68 per month for 90 minutes, you can maintain a healthy mind and body! If you would like more than one massage a month, One additional 60-minute massage per month is $48 or one additional 90-minute massage is $68. Unused 60 or 90-minute massage sessions rollover and accumulate, but don’t wait too late… after one year massages will be invalid.

Can I share my membership with someone else?

Unfortunately, you can’t share it with anyone else, but by having a membership that person gets a discount of $48 an hour per massage or $68 for 90 minutes. This applies to gift certificates as well.

When does my membership expire?

A year from your purchased date. Same applies to your Massage packages and discounted massages on your profile. You will not be refunded any money for any portion of your unused massages.

Can I cancel my membership at any time?

Yes. There is a $99 cancellation fee. You will not be refunded any money for any portion of your unused massages.

What is your ‘late’ policy?

If you arrive late, your session will end on time. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

What is your Winter Weather Policy?

In the event of inclement weather call before your appointment to be sure we are open. We are closed when there is a level two, we will make every attempt to contact clients if a reschedule is needed but check to be sure. If you feel it is not safe to venture out from your area please call to reschedule, there is no penalty for late notice when the weather is to blame. I would rather have you safe!

 
 
 
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